TrustedForm Increased Errors
Aug 18, 00:00 CDTResolved - We have identified that the majority of issues occurred between 7:23pm CST and 10:12pm CST. We have worked through our queue of additional requests, and will continue to...
View ArticleTrustedForm Elevated Claim Request Errors
Aug 25, 11:39 CDTResolved - As of 10:50 am central time, TrustedForm claims have returned to normal and TrustedForm is functioning. The elevated errors impacted a small number of TrustedForm Consent...
View ArticleMinor Lead Processing Delay
Sep 22, 11:30 CDTResolved - This incident has been resolved.Sep 22, 11:29 CDTUpdate - The 3rd party we use which was experiencing intermittent errors early this morning has resolved their issues, and...
View ArticleTrustedForm Certificates display blank page
Sep 23, 14:44 CDTResolved - This incident has been resolved. No data was lost and all impacted claim archives will be fixed in the upcoming week. Thank you again for your patience.Sep 23, 12:57...
View ArticleLeadConduit's Blacklist Alliance integration failing
Nov 28, 13:41 CSTResolved - This incident has been resolved.Nov 28, 13:25 CSTIdentified - The LeadConduit integration with Blacklist Alliance started failing today due to an incorrect API key. This has...
View ArticleTrustedForm failing to claim some recent certificates
Dec 14, 16:24 CSTResolved - This incident has been resolved.Dec 14, 16:23 CSTUpdate - Issue is now resolved. There were some issues claiming masked certs between 3:10p until 3:50p Central time. No data...
View ArticleLeadConduit Database Maintenance
Mar 20, 19:00 CDTCompleted - The scheduled maintenance has been completed.Mar 20, 18:00 CDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 17,...
View ArticleLeadConduit volume caps not being reset
Mar 21, 18:23 CDTResolved - The fix for this issue has been deployed and verified.Mar 21, 17:11 CDTIdentified - We've identified a problem with some volume caps not being reset correctly since the...
View ArticleLeadsBridge Database Maintenance
Mar 25, 09:23 CDTCompleted - The scheduled maintenance has been completed.Mar 25, 08:00 CDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar 24,...
View ArticleTrustedForm Certificate Issuer Incident
Mar 30, 14:56 CDTResolved - TrustedForm has been processing normally since 9a CDT.Mar 30, 10:10 CDTMonitoring - TrustedForm is now operating normally. We will continue to monitor it and investigate the...
View ArticleTrustedForm Database Maintenance
Apr 3, 17:16 CDTCompleted - We have completed the necessary steps for today's database migration. We will be finishing in a follow-up maintenance tomorrow during the same time period.Apr 3, 16:01 CDTIn...
View ArticleTrustedForm Database Maintenance
Apr 4, 18:00 CDTCompleted - The scheduled maintenance has been completed.Apr 4, 16:00 CDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 3, 17:17...
View ArticlePlanned TrustedForm Database Maintenance
Apr 17, 18:02 CDTCompleted - The scheduled maintenance has been completed.Apr 17, 16:00 CDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr 14,...
View ArticleHome and Lead Events pages showing incorrect data
May 12, 16:57 CDTResolved - The data propagation necessary for resolving this incident has been resolved sooner than anticipated. Your "Home" and "Lead Events" pages should be back to normal. As...
View ArticleMissing Lead Reporting Information
May 24, 11:58 CDTResolved - Indexing of today's data has caught up to current, and new leads are once again visible immediately. If your account continues to show a delay or missing data, please...
View ArticleInfrastructure Provider Degradation
Jun 13, 18:02 CDTResolved - This incident has been resolved.Jun 13, 15:49 CDTMonitoring - Our services are resuming normal functionality. We are working internally to ensure everything is in order. We...
View ArticleDegraded Performance: TrustedForm Certify SDK
Jul 13, 10:00 CDTResolved - An issue was discovered in a newly deployed version (1.9.0) of the TrustedForm Certify SDK. Some pages that use the SDK inside an IFrame were not generating certificates....
View ArticleDelay in Certificate archiving
Jul 13, 17:02 CDTResolved - The number of certificates waiting to be extended continues to drop. We will continue to monitor for any further unexpected delays in extending, retaining and auto retaining...
View ArticleIncrease in Error rates for retaining TrustedForm certificates
Aug 10, 16:27 CDTResolved - TrustedForm retain/claims errors returned to normal at approximately 3:15pm CDT and have remained normal since. Retain/claim requests that resulted in a HTTP 5xx error...
View ArticleLeadsBridge Database Maintenance
Sep 30, 09:00 CDTCompleted - The scheduled maintenance has been completed.Sep 30, 08:00 CDTIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep 27,...
View ArticleService disruption for Facebook
Oct 5, 12:19 CDTResolved - The Facebook service has been processing data normally since 10:30am CT. This incident is resolved.Oct 5, 11:09 CDTMonitoring - A fix has been successfully deployed, and our...
View ArticleDegraded Performance: TrustedForm Certify SDK
Nov 8, 09:30 CSTResolved - There was a potential issue in a newly deployed version 1.9.6 of the TrustedForm Certify SDK, deployed Nov 8 at 9:36 AM CST. Some pages that use the SDK were reporting not...
View ArticleTrustedForm integration issue
Nov 17, 13:13 CSTResolved - This incident has been resolved.Nov 17, 12:38 CSTMonitoring - The issue has been fixed and we are monitoring performance.Nov 17, 12:12 CSTIdentified - Some customers using...
View ArticleLeadConduit Degraded Performance
Dec 7, 11:32 CSTResolved - This morning (December 7, 2023) between 9:38am CT and 9:43am CT, LeadConduit received an influx of traffic 5x greater than normal. At the same time, our hosting provider...
View ArticleLeadConduit Lead Export Degraded Service
Jan 10, 13:00 CSTResolved - This afternoon from 1:04pm to 1:48pm CST LeadConduit had a faulty deployment that resulted in failed LC - Lead Exports jobs. This has been corrected and service restored. We...
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